4.4.22 -We are experiencing a shortage of staff due to COVID absence. Please bear with us when ringing the surgery. You call will be answered as soon as we can. There is a shortage of appointments that we can offer. If you have an acute minor illness listed below your first port of call should be a pharmacy and they will be able to advise you :
- Back-ache, sprains and strains
- Hay fever
- Head lice
- Headache and fever
- Heartburn and indigestion
- Insect bites and stings
- Mild eczema and dermatitis
- Minor fungal skin infections
- Mouth ulcers
- Nappy rash
- Sore throat
Due to staff shortages we will be closing our doors between 12 and 1pm to ensure staff have a protected lunch break. You will still be able to ring the surgery.
Waiting for information from the hospital regarding an appointment or tests?, please contact the relevant consultant's secretary direct as we cannot help you. ** Please note there are long waits for many specialities and reporting of MRI and xray examinations**
Are you aged 75+ and housebound? you are now eligible for the COVID spring booster. Please do not ring the surgery, we wil be in touch to inform you when our visiting team will be attending.
If you are 75 years or older and not housebound, please do not ring the surgery. You need to contact 119 or go online to book an appointment.
As we continue to come out of lockdown, an important couple of reminders below to help us keep our patients and staff team safe:
- If you are awaiting the results of a Covid-19 test, please mention this to our team before coming in for any face to face appointment or requesting a face to face appointment. This includes nursing appointments.
- If you have a cough, loss of taste/smell, sore throat, headache and/or temperature before your agreed visit, please call for further advice.
As has been the case throughout the Covid-19 shutdown, we continue to be open for help with health problems.
While currently under review, access is available in a slightly different way to before the pandemic and will continue to be this way for the moment. We have many people visiting the practice; to protect you and our team we also continue to have extra safety measures against Covid-19 at the practice.
You will be offered a phone appointment with an Advanced Nurse Practitioner or a GP as appropriate in the first instance. You will then be able to discuss with the Clinician about any request for a face to face appointment and they will tell you the arrangements for this if required.
Telephone slots ONLY are available to book online. Please note that phone call volumes are currently extremely high; for non urgent queries we would be grateful if you would call outside of the busiest times which are generally early morning especially on Monday and Friday. See in the news section below for information about Covid 19 vaccination.
Most nursing team appointments for routine consultations such as cervical smears, vaccination and blood tests continue to be available as normal. Please contact the team for further advice. We still await advice on ear irrigation, spirometry and joint injections and will update as soon as possible.
Covid 19 still presents a risk so we will be moving with caution as lockdown is relaxed.
For your own safety, that of potentially vulnerable patients note the following:
WE ASK THAT YOU CONTINUE TO KEEP YOUR VISITS TO THE SURGERY TO A MINIMUM BUT WE REMAIN OPEN FOR ACCESS.
WE REQUIRE THOSE ENTERING THE BUILDING TO WEAR A FACE COVERING UNLESS THERE IS A CLINICAL REASON NOT TO. PLEASE ADVISE AT TIME OF BOOKING ANY POTENTIAL FACE TO FACE APPOINTMENT SO THAT APPROPRIATE ARRANGEMENTS CAN BE MADE.
NUMBERS IN THE WAITING ROOM ARE LIMITED TO A MAXIMUM OF 4 PEOPLE, TO PREVENT OVERCROWDING, YOU MIGHT BE ASKED TO WAIT OUTSIDE IF WE ARE AT CAPACITY. THIS IS UNDER REVIEW AND WILL BE AMENDED AS UPDATED GUIDANCE IS RECEIVED.AS OF 24.02.22 THE GUIDANCE REMAINS UNCHANGED FOR HEALTH PREMISES.
Your understanding and help is appreciated at this difficult and often frustrating time. Please be kind to our staff, they are under considerable pressure. Thank you.
The NHS App provides a link to many online facilities, including appointment booking and cancellation along with prescription ordering. It also contains a range of health information and resources, along with practical information and advice. Link to information on the NHS App
If you encounter any problems with the NHS app, please use the help button on the App.
About Our Practice
We are a partnership of two General Practitioners, who are committed to providing high quality NHS medical care for individuals and families in a friendly and caring environment.
Drs Russell Martin, Sara Saunders, Helen Thackray and Lucia Marti
Our Advanced Nurse Practitioners
Local Urgent Treatment Centres:
Here you can receive treatment for:
- Simple broken bones
- Sprains and strains
- Cuts and grazes
- Minor burns and scalds
- Wounds and wound infections
- Minor head injuries
- Insect and animal bites
- Minor eye injuries (foreign bodies in the eye)
- Back, head, neck injuries/whiplash
- Minor back injuries
- Skin infections rashes, allergic reactions
- Urine infections
- Raised temperature/fever
The Urgent Treatment Centre at the East Riding Community Hospital on Swinemoor Lane, Beverley is open from 7am to 11pm every day. You can just turn up, however we suggest that you call NHS 111 to check whether this is the appropriate place to go for your problem. There are also centres at Bransholme, Bridlington and Goole.
Note; for the Driffield, Alfred Bean Hospital 8-8 Centre on Bridlington Road, Driffield, please call NHS 111 to access services at this location, you cannot just turn up without an appointment. This centre is open 8 am until 8 pm and covers cuts and grazes, sprains and strains, wounds and wound infections, minor burns and scalds, minor head injuries, insect and animal bites.
If you need to cancel an appointment at the Improving Access Service at the weekend HUB at short notice, you can contact them on 01482 458262.
We are now offering our eConsult service where you can request help for your issue online.