Making an Appointment Online or by Telephone
Appointments can be made by booking online at any time (see the link on the home page or via the NHS App) or by telephoning us on 01482 882546. YOU CANNOT BOOK AN APPOINTMENT VIA OUR EMAIL ADDRESS. ALL REQUESTS MADE THIS WAY WILL BE DELETED.
Phone lines are open from 08.00, although due to call volume early in the day, we recommend that you call later for non-urgent requests and queries.
The practice participates in the East Riding-wide scheme to help patients find the right help sooner. Our receptionist team will ask you for a little bit more information about the reason for your call when you contact the practice.
With this information and access to a local directory of healthcare services, they can provide you with options for talking to or seeing a healthcare professional or service that is more appropriate for your condition. This means you may not have to wait to talk to or see a doctor first.
You can now also talk to or see our Advanced Nurse Practitioners Justine Jenkinson and Alison Rodman. Justine and Alison can talk to or see adults for most issues and can give you a prescription or refer you to other services in most cases in the same way as a GP.
If appropriate to your issue, when you contact us to request an appointment you will be offered a routine telephone appointment which could be within the next 3-4 weeks in the first instance. You do not need to call back each morning to try and book an appointment on that day.
Booking ahead is generally more appropriate for non-urgent issues, means that you have a better chance of seeing your preferred GP and allows you to better plan your visit.
Appointments will be available each day for urgent issues only. For all appointments you will be asked by our team for a little bit of further information so that we can help arrange the most appropriate care for you. If you prefer not to give any details to the reception team that is fine, the receptionist can still book an appointment for you. It is also entirely your choice whether to take on board any suggestions offered to you.
Online – Who do I book?
Please note that due to additional safety arrangements for Covid-19 all new appointment requests are currently via phone in the first instance. These are bookable online each morning. The Clinician will arrange to see you face to face if this is appropriate.
Please note that we cannot always call if you have blocked anonymous phone calls. If this will cause an issue, please note this at time of booking.
We operate an evening service on Tuesday aimed at patients who find it difficult to be available during the working day. This is bookable via reception.
You can also book in person at the surgery although this might not be the best option with the current risks of Covid-19.
Appointments can be made with your preferred Clinician if available but this may not be possible for any urgent issues which need to be discussed the same day.
The duration of an Advanced Nurse Practitioner and GP appointment is 15 minutes, please book a separate appointment for each patient.
If you are unsure about the best option to meet your requirements or would like to try online booking, please ask the reception team for advice or more information.
Friends and Family Test
We use the information entered into this form only for the purposes of processing your Friends & Family Test submission.
Information entered into this form is stored and accessed securely by designated Practice staff.
Issues raised in comments may be discussed between relevant members of the Practice.
The information is used for quality monitoring purposes, in line with the expectations of the patients submitting
The form does not require personal information. Any personal information transmitted via this form may be anonymised
by the Practice when this is required to ensure compliance with General Data Protection Regulation.
All submissions are collated and sent to NHS England.
This information is retained for up to 28 days.
Should you have any concerns about sending your personal details using the web,
please use one of the alternative methods offered by our organisation.