Comments, Complaints & Suggestions
Your first contact will normally be with one of our reception staff who should be able to help with most everyday questions and problems. If you have any special problems or worries, or if you have a comment about our service or a suggestion for improving the way we do things please ask for One of the management team.
While we always try to provide the best services possible, there may be times when you feel this has not happened. We do try to discuss and resolve any issues as they occur. However we also have a formal practice complaints procedure which is available from Reception. Please note the complaints procedure is not able to help with issues of legal liability or compensation. Due to our duty of confidentiality, if you are complaining on behalf of someone else, their consent may be necessary. If you wish to make a complaint or have any questions about the process please write to, or speak to, our Practice Manager. You may also find it useful to use the help available from the local Independent Complaints Advocacy Service on 0802 802 3000.