The Doctors and Staff at North Beverley Medical Centre aim to ensure that patients can expect their health care to meet essential standards of quality, to protect their safety and to respect their dignity and rights.
The practice will involve patients in their care and provide them with information about the care available and treatment options to enable them to make informed decisions. Patient should be able to make valid consent decisions and the practice aims to provide adequate information on care and treatment before they make consent decisions. The practice will identify when a patient lacks capacity the make their own consent decision.
The practice will provide lifestyle information when necessary to encourage patients to take responsibility for their own health by changing behaviours that are placing their health at risk
Patients can expect receive co-ordinated care because the practice will co-operate with other providers and agencies and share information in a confidential manner to enable the care, treatment and support needs of patients to be met. Patient records will be accurate and up-to-date, held securely and remain confidential.
The practice will ensure that vulnerable adults and children are protected from abuse by following national and local Safeguarding guidelines and ensure all staff have received the relevant training.
The premises will be well maintained, easily accessible and fit for purpose. Health and Safety guidelines will be adhered to and the infection control policy will be followed to reduce the risk of infection or injury to patients and staff.
Medicines will be managed safely and appropriately in line with BMA guidance and the practice repeat prescribing policy. Handling and storage of medicines on practice premises will be done appropriately and securely in line with practice protocols.
Staff will be well trained and appropriately qualified to carry out their duties.
The practice will monitor the quality of the service patients receive by actively encouraging patients feedback/comments about how the practice could be improved, and by ensuring that complaints are listened to and acted upon in the appropriate manner and in accordance with the practice Complaints procedure.